What are the postage costs?
The postage costs will be automatically calculated at the checkout:

Sample shipping is £1. (Royal Mail 1st class untracked) 3 - 7 working days.

DPD courier is £5.95 and takes 2 - 5 working days.

DPD Pickup is £4.50 and takes 3 - 5 working days.
Next day orders £15. (DPD courier) Please note you must place your order by 12pm to receive the next day. If you order on a Friday you will receive your order on Monday. If you order on a Saturday or Sunday you will receive your order on Tuesday.

Northern Ireland and Scottish Highlands & Islands 
Shipping is £5.95 (Royal Mail 1st class tracked) 3 – 5 working days.

Guernsey & Jersey 
Shipping is £5.95 (Royal Mail 1st Class Tracked) 5 – 7 working days.

All our postage options are fully trackable and you will always be sent a tracking number. Please ensure you enter your email address at the checkout.

Your order will be sent to the address you have entered under ‘shipping address.’ We will endeavour to spot mistakes but we cannot be held responsible for missing parcels due to address errors. If a parcel is returned to us as undeliverable due to your address error we can re send your item but there will be an additional delivery charge.

How long will it take to ship my order?
We work hard to ship your order as soon as possible. Our current delivery window is 2 – 5 working days. If you need to receive your order quickly you can select our ‘next day by noon’ option at the checkout.

Please note that your order will only be delivered on a working day.

Do you ship to APO addresses?

Unfortunately, we are unable to ship to APO address, if you have any queries regarding your address please do get in touch.

What are the postage costs?
We try to keep it simple with our postage rates.
Sample shipping is €1.50. (Royal Mail 1st class post untracked)
Everything else is €24. (DHL courier).

All our postage options are fully trackable and you will always be sent a tracking number. Please ensure you enter your email address at the checkout.

Your order will be sent to the address you have entered under ‘shipping address.’ We will endeavour to spot mistakes but we cannot be held responsible for missing parcels due to address errors. If a parcel is returned to us as undeliverable due to your address error we can re send your item but there will be an additional delivery charge.

Brexit Information for EU Customers:

All fees are included at the checkout so you won’t need to pay anything additional your end. Please note couriers are still experiencing delays so please be aware things can take longer than the stated delivery time.

How long will it take to ship my order?
We work hard to ship your order as soon as possible. Our current delivery window is 3 – 10 working days. Our current delivery window for samples is 7 - 9 working days.

Please note that your order will only be delivered on a working day.

Do you ship to APO addresses?

Unfortunately, we are unable to ship to APO address, if you have any queries regarding your address please do get in touch.

What are the postage costs?

We try to keep it simple with our postage rates.

Sample shipping is $1.50. (Royal Mail 1st class post untracked)

Everything else is $27.75. (DHL)

We offer a free shipping to the USA for orders over $300. (DHL)

All our postage options are fully trackable and you will always be sent a tracking number. Please ensure you enter your email address at the checkout.

Your order will be sent to the address you have entered under ‘shipping address.’ We will endeavor to spot mistakes but we cannot be held responsible for missing parcels due to address errors. If a parcel is returned to us as undeliverable due to your address error we can re send your item but there will be an additional delivery charge.

Taxes & Duties:
We are so happy to announce that our Indian fabrics are available again on our US website. We’ve been working hard over the last few weeks to find a solution that allows us to re-list our full catalogue after the import tariffs on products from certain countries rose to 50% or more. Here’s what’s changed:

You can now buy our full product catalogue again in the US.

We have separated the duties you'll pay from the price of the items. When you browse our US website the prices you’ll see are just the price of the items. When you are ready to checkout, the duties on your chosen items will be shown in your basket separately. Prices will show as 'Net Price of Goods', 'Shipping Price', 'Taxes and Duties' then the TOTAL amount you need to pay.

Duty rates will vary based on country of origin. You’ll pay all duties upfront at the point of purchase so there will be no unpleasant surprises when it reaches you in the USA —just straightforward pricing at checkout and a smoother experience. What you see at checkout is exactly what you’ll pay.

Thanks so much for your patience while we made these changes.

How long will it take to ship my order?
We work hard to ship your order as soon as possible. Our current delivery window for the USA is 5 – 7 working days. Our current delivery window for samples is 7 - 9 working days.

Please note that your order will only be delivered on a working day.

Do you ship to APO addresses
Unfortunately, we are unable to ship to APO address, if you have any queries regarding your address please do get in touch.

What are the postage costs?
We try to keep it simple with our postage rates.

Sample shipping is £1.50. (Royal Mail 1st class post untracked)

China, Indonesia, Japan, North Korea, Philippines, Singapore, South Korea, Taiwan, Thailand, Australia, New Zealand, Fiji shipping is £35  (DHL courier).

Canada - shipping is £30 (UPS)

Any country not mentioned above shipping is £22.50 (DHL courier).

All our postage options are fully trackable and you will always be sent a tracking number. Please ensure you enter your email address at the checkout.

Your order will be sent to the address you have entered under ‘shipping address.’ We will endeavor to spot mistakes but we cannot be held responsible for missing parcels due to address errors. If a parcel is returned to us as undeliverable due to your address error we can re send your item but there will be an additional delivery charge.

Taxes & Duties:

If your order is being delivered outside of the European Community (EC), please be aware you may have to pay your countries import duty or other taxes. This is not the responsibility of Merchant & Mills. If you decide to refuse delivery because you do not want to pay these charges, the courier ‘return to sender’ fee will be deducted off your refund when the order makes it back to us. Generally couriers charge high fees for returning parcels to sender.

How long will it take to ship my order?
We work hard to ship your order as soon as possible. Our current delivery window is 5 – 10 working days. Our current delivery window for samples is 7 - 9 working days.

Please note that your order will only be delivered on a working day.

Do you ship to APO addresses?
Unfortunately, we are unable to ship to APO address, if you have any queries regarding your address please do get in touch.

Can I return my 'HOUSE' items?
We hope that you’re happy with your HOUSE purchase. If you have simply changed your mind please email us at house@merchantandmills.com so we know to expect your return. 

Please fill in the form included with your order with your detail and the reason for your return. If your item is faulty, not as described or not fit for purpose please email us at house@merchantandmills.com. This needs to be done within 14 days of receipt of goods. If you need a replacement form this can be found here.

Items must be returned unused, unwashed, and in their original packaging. If we receive your parcel back and it doesn’t meet our returns policy we will contact you on how to move forward. Note you have 14 days to email us regarding returning an item, and then a further 14 days to return the item.

Please return your item to the following address with your returns form.

Merchant & Mills HOUSE

(Returns)

Unit 8 

Rye

East Sussex

TN31 7LB

UK

+44 1797 740730   

Please use a trackable service. Note returns are paid for by the customer

Delivery charges
Delivery charges are displayed at checkout and depend on your location and the size of your order. Charges are confirmed before you complete your purchase.

Delivery times
We aim to dispatch orders within the timeframe shown on our website, which is typically within 2-5 working days. Estimated delivery times are given in good faith but are not guaranteed. We will not be liable for delays caused by circumstances outside our control, including carrier delays or customs processing.
We do not dispatch to PO box addresses.

Delivery address
Your order will be dispatched to the shipping address you provide at checkout. Please ensure this is accurate — we are not responsible for lost or undelivered parcels resulting from an incorrect address. If a parcel is returned to us due to an address error, we will contact you, and re-delivery will be charged at the standard rate.

International delivery
We ship internationally. International orders may be subject to customs inspections and delays. Import duties, taxes, and handling fees are payable by the recipient (unless collected at checkout as described in section 4.4). We cannot be held responsible for delays or costs arising from customs processes.
6.5 Risk and ownership
Risk in the goods passes to you on delivery. Ownership of the goods passes to you on receipt of payment in full.

Failed delivery
If delivery is attempted and no one is available, our carrier will leave a notification card. If you do not rearrange delivery or collect within the carrier's timeframe, the parcel may be returned to us. We will contact you in this event. A re-delivery charge may apply.